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Hamper Delivery
Order Terms

Trading Hours

Hello Hampers trading hours are as follow:

9am - 5pm Every Day
Closed Christmas Day

Order received outside this time will be dispatched on the next working day.

All orders placed by 9.30am AEST will be shipped that day to Moreton Bay & North Brisbane. All other orders will be dispatched that day for delivery to Sunshine Coast and other destinations. Time required for delivery is dependent on location and is outlined in our shipping & freight.
(*) Excluding Christmas orders - see below.
* Special instructions are welcome and specific dates that you would like your gift to be delivered can be accommodated within courier guidelines and delivery outside of weekends providing sufficient time is allowed.
* Please note orders placed on Saturday, Sunday or public holidays will be shipped the next business working day. For e.g. If you placed your order for delivery to Brisbane or Sunshine Coast on Friday at 4.00pm, your order will be dispatched on Monday for delivery Tuesday.

All Hampers/Gift Basket delivered outside our daily delivery areas are packaged in a single carton with shockproof packing surrounding them for transport protection so they arrive at their destination the same way they left our premises.

Alcohol

If your hamper contains alcohol you must ensure that a responsible person over the age of 18 is available to take delivery of the hamper. Hampers that contain alcohol WILL NOT BE LEFT unattended if no one is home for the delivery. A second delivery charge may be applicable if the hamper is undelivered on the reuested day.

Courier Companies (Third Party)

Third Party Courier companies have their own guidelines and parameters and we must abide by the information they give us. Occasionally a destination may not be within the couriers delivery zone or could be a different price than normal. This usually applies to country areas.

Delivery Address and Times Delivery Cost (Use as a guide ONLY)

INSURANCE

Hello Hampers is not responsible goods once they leave our premises. We we can provide transit insurance against Theft/Loss and Damage at an additional cost.
Notification and payment of transit Insurance MUST be paid in full at time of initial purchase. (usually around $3.00 per hamper for up to $1000.00 cover)

Hello Hampers at times use third party couriers and Hello Hampers cannot be held responsible for late delivery of goods and as such delivery times are to be used as a guide only.

Moreton Bay Region, North Brisbane, Sunshine Coast, Brisbane Metro, Gold Coast & Toowoomba: next day delivery - for orders placed by 2.00pm
North QLD - Rockhampton, Mackay, Townsville, Cairns : Delivery 3-7 days

Sydney Metro: 2 day Day delivery for orders placed by 11.30am, all other placed by 2.00pm will be delivered next working day after that.

NSW Country delivery 3 -7 days
Melbourne Metro, 2 days
All rest VIC Country 3-7 days delivery

All the rest of Australia including Perth, WA, NT, TAS, QLD country and SA Country : delivery 4-9 working days $37.00

Overseas Delivery - We can deliver to most global destinations.
Hello Hampers Sales team will contact you regarding delivery costs once Customs and associated estimates have been collected if you proceed then we will take credit card payment over the phone. We also accept direct deposit, or money order . Your order will be shipped on receipt of payment.
Estimates for overseas parcels may vary due to packing and weight from the actual cost of sending the parcel and additional costs if any will be paid using the initial credit card information provided by you. Hello Hampers will notify you of any additional charges when they occur.
The sender is responsible for all in country cost associated with the delivery of the hamper including Custom and Excise costs.

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Hello Hampers is based in North lakes, North Brisbane, Queensland, Australia. Phone 1800 426 685 or email us
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